M3P GROUP, INC.
- hello@m3pgroup.com
- 312-9000-M3P, that's 312-900-0637
- 680 North Lake Shore Drive, Suite 110-1095
Chicago, IL 60611
Serving the Chicagoland area and beyond.
Let's talk about your project!
Whether you own a building, run a business, or are planning something new – we’d like to hear about it. Tell us a little about what you’re working on and we’ll get back to you within a few business days.
Frequently Asked Questions (FAQs)
Are you a Managed Service Provider (MSP)?
No – and that’s intentional. We don’t manage laptops, run a helpdesk, or handle day-to-day end-user support. Our focus is on building and managing the infrastructure, platforms, and environments that your business or property runs on. If you already have an MSP or internal IT team, we work alongside them. If you don’t, we can point you toward a trusted partner who handles that side well.
I'm not sure exactly what I need - is that okay?
Completely. That’s often where we start. Tell us what problem you’re trying to solve and we’ll help you figure out the right path forward.
Do you offer monthly services or just one-time projects?
Both. Our M3P Care Plan is a simple monthly subscription that covers ongoing management, monitoring, and support – available for Managed Building Systems and Infrastructure customers. For workplace tools and IT strategy, projects are typically scoped and priced per engagement. We’ll walk you through what makes sense for your situation.
Do you provide service calls for break/fix issues?
We provide ongoing support exclusively for our M3P Care customers – those on our Managed Building Systems and Infrastructure Services plans. If you’re not currently on M3P Care, reach out and we can talk through getting you set up.
Do you offer on-site visits before committing to anything?
Yes. For building and infrastructure projects we typically do a site walkthrough before scoping anything. It helps us give you an accurate picture and makes sure we’re the right fit for each other.
How quickly do you respond?
You’ll hear from us within 1-3 business days; often much sooner. M3P Care customers can reach our dedicated support line directly for faster response on active issues.
Do you work outside of Chicago?
Our primary focus is the Chicagoland area, but we take on projects nationwide depending on scope and location. And honestly – the internet connects us all. Remote management, monitoring, and support mean we can be where you need us regardless of geography. Reach out and let us know what you’re working on.
Do you require long-term contracts?
M3P Care includes a minimum service term, which we’ll walk you through upfront – no surprises. Project-based work is scoped per engagement with no ongoing commitment required.
Do you work with businesses that already have an IT company?
Yes. We often work alongside existing IT teams or MSPs – handling infrastructure, building systems, and project delivery while they focus on day-to-day device support. We’re built to complement, not replace.
Can you take over a system someone else installed?
Often yes – it depends on the equipment and how it was set up. Reach out and tell us what’s in place. We’ll give you an honest assessment of whether we can take it over cleanly or whether a fresh approach makes more sense.
What size buildings or businesses do you typically work with?
We work with properties ranging from small professional suites to large multi-tenant buildings, and businesses from a handful of employees to a few hundred. If the problem fits our services, size rarely matters.